Customer Care
We’re committed to providing you with the best shopping experience. Below, you’ll find helpful information on our clothing care instructions, as well as the shipping and returns policy, to ensure your items stay looking great.
Clothing Care Instructions
To keep your clothing looking as fresh and vibrant as the day you bought it, please follow the care instructions included with each item. Most of our garments are made with high-quality materials and vibrant fabrics, so we recommend the following:
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Turn the garments inside out
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Hand-wash in cold water with a mild detergent
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Air dry only
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Avoid bleach and high-heat settings on your clothing to preserve their color and texture
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If needed, iron on a low setting.
For specific care instructions, please refer to the tag inside each garment.
For any further inquiries or assistance, don’t hesitate to contact our customer care team at shopmilori.com—we’re here to help!
Shipping & Returns
Shipping:
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We offer standard shipping for all orders within the United States. Orders are typically processed within five business days.
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Shipping fees will be calculated at checkout based on your location and chosen shipping method.
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You will receive a tracking number via email once your order has been shipped.
Returns:
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We accept returns within 30 days of purchase.
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To be eligible for a return, the item must be unworn, unused, and in its original condition with all tags attached.
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Returned items must be shipped back in their original packaging to ensure they arrive safely.
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Please note that customers are responsible for return shipping costs unless the item received is damaged or defective.
Refunds:
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Once we receive your returned item, we will process your refund to the original payment method within seven business days.
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Please note that shipping charges are non-refundable unless the return is due to an error on our part.
If you have any questions or need assistance, feel free to contact our customer service team at shopmilori.com.